We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Return Window
You may return most items within 14 days of delivery for a full refund or exchange, provided the item is in its original condition, unused, and in the original packaging with all accessories and documentation included.
Non-Returnable Items
The following items cannot be returned: software packages that have been activated or downloaded, items that have been damaged due to misuse or accident, and products with broken seals on software or digital content.
How to Initiate a Return
To start a return, contact us at wiltech242@gmail.com or call 242-822-4621 with your order details. Our team will guide you through the return process and provide instructions for sending the item back.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method.
Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 48 hours of receiving a damaged item with photos of the damage.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method for all returns.